Submit a return by using our Returns Center. This should take you 1 minute to complete!
- You will be prompted to enter your MR POOL MAN order number* and email address that was used on your order. You must enter both exactly as they appear on your order confirmation that was emailed to you at time of purchase.
- If your return is under our 60 return time frame, you will be prompted to select what item(s) you are returning and the reason why.
- A Pre Paid postage label will be emailed to you. Simply print it out and attach it to your parcel and take it to your nearest Australia Post.
We offer 60 day easy returns* from the date of purchase. To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 60 days of the purchase date.
- Item(s) must be unused, in the original packaging and in resellable condition.
*Customers outside of Australia will have to contact us with their order details to organise a return.
If you have incorrectly ordered or changed your mind about the products you have purchased, Mr Pool Man will be pleased to offer you a store credit or refund for the unused and unopened items you return. However, any shipping fee that you paid for the original purchase is non-refundable.
Please note the following:
- All items must be returned within 60 days from the date of invoice.
- All items must be in the original packaging, unused, unopened, undamaged and free of any additional shipping labels or marks. We do not accept resealed items. We recommend using different external packaging for shipping to ensure goods returned are in good condition.
- All incorrectly ordered or unwanted returns will incur a 10% restocking fee.
- If goods are not returned with our label, Please ensure goods are returned with a tracking number, as we will not issue a store credit or refund for items that have not been received by our warehouse.
- Returns that are due to ‘change of mind’ or ‘ordered the wrong product’ will incur a $15 return label fee, which will be deducted from your refund.
If these requirements are not satisfied, Mr Pool Man reserves the right not to offer a credit or refund. All rejected returns will be held for 90 days. If no instruction is received within that time, the rejected item will be disposed of. There will be a shipping fee to return any rejected item back to you.
The following Bulky and oversized items cannot be returned due to change of mind. This includes but not limited to:
- Pool Cover(s),
- Pool Roller(s),
- Pool Heater(s),
- S.R Smith products,
- Filtration media (glass & sand),
- PCB Electronic Control board(s),
- Tele-Poles and,
- Mineral salts
Your Mr Pool Man sales order number example is S123456. The Order Number was emailed to you at time of purchase. The returns portal will not work with any other order number. If you cannot locate your order number please contact us.
*Marketplace orders need to contact us to arrange returns
Free returns (on applicable products) only applies to AU orders. We do accept returns on international orders at buyers expense.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If an item within warranty is deemed faulty, you are entitled to a repair, replacement, credit or refund, at the discretion of the manufacturer and/or Mr Pool Man. We reserve the right to decline a repair, replacement, credit or refund claim where any product fault is caused by:
- Misuse, neglect and abnormal use or abuse
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage to external or product packaging only.
- Damage occurring during your own handling and transportation of goods.